To report items needing repair during working hours, residents should visit the Resident Portal and submit a Maintenance Work Order Request.
EMERGENCY WORK ORDERS - after normal working hours
In the event of any one of the emergencies below, residents should call anytime 24 hours a day / 7 days a week, 864-354-3860. Residents will be charged a nuisance fee if the emergency number is dialed and the situation does not fall under the emergency items listed below.
Apartment Front or Rear Entry Doors: If not shutting and/or locking, this is an Emergency Issue.
Appliances not working - this is only and Emergency Issue if appliance stops working on Friday afternoon, Saturday, or Sunday. Appliances include Water Heater; Refrigerator; Air Conditioner; Stove/Range.
Bathtub: Not Draining - Only an Emergency Issue if occurs on Friday afternoon, Saturday, or Sunday.
Commode: Stopped Up/Not Flushing correctly: If you only have one commode this is considered an Emergency Issue.
Gas Leak Inside or Outside the Apartment
Heat: No heat in your apartment is an Emergency Issue IF the outside temperature is below 55 degrees. DO NOT Use stove/range as heat source.
Issues that are Life Threatening or Hazardous to Health or causing major damage to inside or outside of Apartment.
Kitchen Sink: Not draining - only an Emergency Issue if occurs on Friday afternoon, Saturday, or Sunday.
Lost Keys - locked out of Apartment. If you have locked yourself out of your apartment or lost your keys - neither is an Emergency.